MCP ID# 3461709
Summary of Qualifications
An Energetic, Self-Motivated Skilled In Windows 95/98, Windows NT, Windows 2000,
And Windows 2003 with A Very Good Experience. Possesses Knowledge In LAN
And WAN Technologies, Protocols And Configurations And Expertise In Printer
Hardware And Software. Experienced In Internet Technologies A Very Quick
Learner Skilled In Communication, Problem Solving And Conflict Resolution
Ahmed Fawzi Hamed El Biali.
Title: “Administration Database of Students by Using Computer.”
Tool s:Visual Basic + MS Access 2003
- Academy City Computer Company.
System Analysis – Computer maintenance – Teaching Networks.
- Windows 98, ME, 2000 Professional, XP.
- Windows NT 4.0, Windows 2000 Advanced Server.
- Windows Server 2003 Enterprise.
- SQL Server 2000 Administration.
- Ms Access.
- Microsoft Office Applications (MOS).
- Internet Applications.
- Visual Basic 6.0 Enterprise.
- Computer Hardware Maintenance, Printers, CD-Drive
Motherboard, processor, Hardisk, Ram Repair
- Motherboard, processor, Hardisk, Ram Repair Repair
1.MCSE 2000 (Microsoft Certified System Engineer).
2.MCSA 2000 (Microsoft Certified System Administrator).
3.MCDBA (Microsoft Certified Database Administrator) SQL SERVER 2000.
4.MCP (Microsoft Certified Professional).
More Information ….
Trainer/Administrator· Teaching Comptia A+, Comptia Network+
· Technical Support (Installation and Configuration (LAN/WAN)..
· Research and answer student’s technical questions that are received via email or forums.
· Provided desktop support
Technical Support· Provided technical support to the sales team during entire sales cycle from pre-sales to implementation.
· Troubleshooting LAN & WAN problems.
· Worked closely with management providing feedback and suggestions regarding co-workers, call handling, processes and training.
· Assisted co-workers with technical questions and handled upset customers often by taking ownership of the call.
· Installing and troubleshooting desktop Os
· Trouble-shoot software and hardware printing problems.
· Assisted and educated employees in how to use company's application, and system problems.